OUR BUSINESS ETHICS
CRCM’s mission is to enable its clients to succeed in complex or hostile business environments. Such conditions often include regions with high-security risks and unstable political systems. Success demands that we retain the trust and respect of our clients and business partners, as well as the government officials and communities among whom we operate.
All CRCM’s employees are required to comply with the laws and regulations of the countries in which they operate. However, legal compliance is only the starting point. The long-term sustainability of our business depends on our ability to maintain the highest standards of personal and collective integrity, often in difficult circumstances.
This Code of Ethics should be read in conjunction with CRCM’s Anti-Bribery and Anti-Corruption Policy. Together these form the Business Principles according to which CRCM operates.
Our ethical commitment
Ethics are not an optional extra or something we adopt to make ourselves feel good. They define how we do what we do.
Every day we are asked to help clients in uncertain, dangerous and morally complex situations.
Applying ethics in these circumstances is often difficult, but it is essential.
Guided by an ethical code and confident in our innate integrity, we have the opportunity to help our clients do business in the most challenging circumstances.
Making us proud of what we do is always more important than short-term financial gain.
CRCM operates according to its core values: integrity and ethics, collaboration and teamwork, commitment to people and professionalism and excellence.
Business integrity goes beyond compliance with the law and involves the application of our core values. CRCM does not pay bribes, engage in acts of corruption or receive kickbacks either directly or indirectly.
CRCM’s employees are expected to use their judgment not just to avoid malpractice but to promote good practice in accordance with the company’s commitment to high standards of integrity.
Conflicts of interest
CRCM’s staff must avoid situations or transactions in which their personal interests could conflict or might be seen to be in conflict with those of CRCM.
This includes: acting on any client information gained through their employment with CRCM for personal gain; passing such information to a third party; or acting in any way that could be construed as insider trading.
Conflicts of interest can arise if individuals have a personal interest in business dealings involving CRCM.
Personal interest can be direct or indirect and refers not only to private interests but those of family members and friends.
If there is a potential for conflict, the interests of CRCM must take priority.
CRCM’s staff must disclose any personal conflict of interest or perceived conflict to their line manager.
UN GLOBAL COMPACT
The UN Global Compact is a strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles in the areas of human rights, labor, environment and anti-corruption. By doing so, business, as a primary driver of globalization, can help ensure that markets, commerce, technology and finance advance in ways that benefit economies and societies everywhere.
As social, political and economic challenges (and opportunities) — whether occurring at home or in other regions — affect business more than ever before, many companies recognize the need to collaborate and partner with governments, civil society, labor and the United Nations.
This ever-increasing understanding is reflected in the Global Compact's rapid growth. With over 10,000 corporate participants and other stakeholders from over 130 countries, it is the largest voluntary corporate responsibility initiative in the world.
Endorsed by chief executives, the Global Compact is a practical framework for the development, implementation, and disclosure of sustainability policies and practices, offering participants a wide spectrum of workstreams, management tools and resources — all designed to help advance sustainable business models and markets.
CRCM is a proud member of the United Nations Global Compact.
CRCM actively promotes that its relationship with people and environment to assure that they are totally aligned with the sustainable development principles.
This is why we created a work environment in which the use of paper is nearly eliminated. As part of our ‘CO2-free’ policy, CRCM went paperless in 2013 by converting all documents and other papers into digital form.
We take great measures to avoid and reduce emissions. This is why we decided to take the option of offsetting the unavoidable emissions produced by our staff’s flights between Europe and North Africa.
Websites like allow customers to make monetary contributions to climate protection. These programs and projects are implemented in developing countries as the reduction of emissions are generally more affordable and, in these countries, the volume of environmentally harmful emissions can be reduced on a greater scale for the money that is invested.
What counts, in the end, is the balance and CRCM is proud to be part of this CO2 compensation system.
BUSINESS ETHICS & CODE OF CONDUCT
CRCM will not reveal the identity of any Crisis Response client, or any other client without their consent. Even if a customer decides to reveal CRCM’s involvement, we will neither confirm nor deny our involvement.
All CRCM documentation and client documents entrusted to the company must be handled securely and remain confidential. Any breach, or suspected loss, must be reported to the Regional Support Team and the Hamburg Office immediately.
CRCM supports the Universal Declaration of Human Rights, and our employees are never to be complicit in human rights abuses. We examine all advice to clients for its potential direct and indirect impacts on human rights.
CRCMs abides by the Voluntary Principles on Security and Human Rights.
As a corporate body, CRCM has a policy of strict political neutrality: we do not make donations to any political parties, organizations, or individuals engaged in politics. However, CRCM will co-operate with governments and other official bodies in the development of policy and legislation that may affect our legitimate business interests, or where we have specialist expertise.
CRCM’s employees are entitled to their political views and activities, but they may not use company premises or equipment to promote those views nor associate their views with those of the enterprise.
Effective corporate governance in accordance with high international standards is a part of our identity. We ensure the responsible, value-driven management and control of CRCM through our system of corporate governance.
The fundamental basis for this is provided by, above all, the German Corporate Governance Code.
CRCM expects its suppliers, sub-contractors, representatives and joint venture partners to adhere to integrity principles that are consistent with our own.
We will take account of ethical and reputational issues, as well as legal compliance when deciding whether to work with particular clients or take on new assignments.
CRCM requires its employees to abide by this code in all circumstances. If in doubt about the application of this code, employees are to seek guidance from their line manager, who as appropriate will refer to a Regional Support Team.
Senior management will give full backing to company staff who find themselves in difficult situations, or who fail to win business, as a result of abiding by the code. Employees must report actual or suspected infringements of this code to their head of office or divisional head who in turn must report it to the CEO. Employees may report suspected breaches of the code in confidence. They will not be penalized for reporting genuine concerns that prove to be unfounded.
CRCM takes breaches of the code very seriously. Employees who fail to abide by the code may face disciplinary action, including dismissal.
If you have any questions, we would be pleased to help you: firstname.lastname@example.org
It is CRCM's policy to conduct our business with integrity and in an honest and ethical manner under both the requirements and also in keeping with the spirit of, anti-corruption legislation.
CRCM takes a zero-tolerance approach to bribery and corruption. We have therefore adopted a stringent anti-corruption policy, as well as rigorous internal anti-bribery procedures, to ensure our business practices are of the highest standards. We encourage the application of our policy amongst our business partners including
contractors, suppliers and affiliates.
We expect our employees and those representing CRCM both in Germany and abroad to adhere strictly to our anti-corruption policy at all times.
As such, we operate regular anti-corruption training for all our employees. Our anti-corruption policy prohibits employees and those representing CRCM from engaging in corrupt activity in any part of the world and requires them to report any occasion on which they are invited, or suspect that others have been invited or have made an invitation, to act corruptly.
Our policy also provides guidance on the giving and receipt of gifts and hospitality. For these purposes, acting corruptly means engaging in any activity, practice or conduct which would infringe any anti-bribery and anti-corruption laws, regulations, codes or guidance, including but not limited to the Bribery Act 2010. We also have a clear reporting procedure for our employees to refer any possible instances of bribery or corruption.
CRCM additionally promotes adoption of the International Chamber of Commerce (ICC) Rules on Combating Corruption. Please click here to read the Rules on Combating Crime in full:
Should you believe that any person or persons acting on behalf of CRCM has acted, or is acting, in such a way as to breach or potentially breach our anti-corruption policy, or if such persons are not acting in keeping with the spirit of our anti-corruption policy, please notify our anti-corruption officer, at email@example.com
Core Labour Values
CRCM favours a participative, transparent management leading to the assumption of new responsibilities in a climate of mutual trust and confidence.
CRCM actively promotes that its relationships with people and the environment be consistent with the principles for sustainable development
CRCM promotes in all its facilities, affiliated companies either in Germany or worldwide the equality of rights in terms of no discrimination, no child labor and promotes the freedom of labor association.
German labour standards for all our employees
In order to guarantee as much working privileges as possible, we apply not only the advanced ideas of the German employment law, but also the recommendations of the German labour unit to all of our Regional Advisors in North Africa, no matter which African employment law is applicable.
From experience we can tell that a happy staff is much more important for us than a few more working days or recurrent salary negotiations.
This is why we put a lot of effort into improving the labour conditions for our staff in North Africa.
The application of German labour standards and labour unit recommendations are a substantial part of our staff’s satisfaction.
Please click hear to read the Corporate Governance Code in full:
If you have any questions, we would be pleased to help you: firstname.lastname@example.org